Return and Cancellation Policy

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Return and Cancellation Policy

At Label Kashmir, customer satisfaction is our priority. We strive to provide the highest quality products, including honey, saffron, and Shilajit. If you are not satisfied with your purchase, we’re here to help with our return and cancellation policies.

1. Cancellation Policy

Order Cancellation by the Customer

  • Before Dispatch: Orders can be canceled within 24 hours of placement by contacting us at labelkashmir@gmail.com.
  • After Dispatch: Orders cannot be canceled once shipped.

Order Cancellation by Label Kashmir

We reserve the right to cancel orders due to:

  • Unavailability of stock.
  • Payment issues.
  • Incorrect or incomplete delivery address.
    If an order is canceled by us, a full refund will be issued to the original payment method.

2. Return Policy

Eligibility for Returns

We accept returns under the following conditions:

  • The product is damaged or defective upon delivery.
  • The incorrect item was delivered.
  • Returns must be initiated within 7 days of receiving the order.

Conditions for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • A proof of purchase (order confirmation or invoice) is required.

Note: Perishable items, such as honey, and consumable products like Shilajit and saffron, are non-returnable unless damaged or defective.

3. Return Process

  1. Initiating a Return:
    • Email us at labelkashmir@gmail.com with the order details, reason for return, and photos of the product (if damaged or defective).
  2. Return Approval:
    • Once your return request is approved, we will provide you with the return shipping address.
  3. Shipping the Item:
    • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
  4. Inspection and Refund:
    • After receiving the returned item, we will inspect it and notify you of the refund approval.

4. Refund Policy

Refund Method

  • Approved refunds will be processed within 7-10 business days to the original payment method.

Partial Refunds

Partial refunds may be issued for:

  • Items not returned in original condition.
  • Items returned after the 7-day return window.

5. Non-Returnable Items

We do not accept returns or refunds for:

  • Opened or used products.
  • Perishable items that are not damaged or defective.
  • Items purchased on sale or clearance.

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order.

7. Contact Us

For any questions or assistance regarding returns, cancellations, or refunds, please contact:

We value your trust and are committed to ensuring a positive shopping experience at Label Kashmir. Thank you for choosing us